.png "Library Home Page")
Defensive design for the Web : how to improve error messages, help, forms, and other crisis points
(Book)
Author
Contributors
Status
Adult Nonfiction
005.72 LIN
1 available
005.72 LIN
1 available
Description
Loading Description...
Also in this Series
Checking series information...
Copies
| Location | Call Number | Status |
|---|---|---|
| Adult Nonfiction | 005.72 LIN | On Shelf |
Subjects
LC Subjects
OCLC Fast Subjects
Other Subjects
More Details
Format
Book
Physical Desc
xvii, 246 pages : illustrations ; 23 cm.
Language
English
UPC
9780735714106
Notes
General Note
"37signals."
General Note
Includes index.
Description
No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems. So how do you handle these inevitable breakdowns? With defensive design. In this book, the experts at 37signals show you how. Defensive design is like defensive driving brought to the Web. Just as drivers must always be on the lookout for dangerous scenarios, site builders must constantly search for trouble spots that cause visitors confusion and frustration. Good site defense can make or break the customer experience. This book contains hundreds of real-world examples from companies like Amazon, Google, and Yahoo that show the right (and wrong) ways to get defensive. You'll learn 40 guidelines to prevent errors and rescue customers if a breakdown occurs. You'll also explore how to evaluate your own site's defensive design and improve it over the long term.--From publisher description.
Reviews from GoodReads
Loading GoodReads Reviews.
Citations
APA Citation, 7th Edition (style guide)
Linderman, M., & Fried, J. (2004). Defensive design for the Web: how to improve error messages, help, forms, and other crisis points . New Riders.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Linderman, Matthew and Jason Fried. 2004. Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points. New Riders.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Linderman, Matthew and Jason Fried. Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points New Riders, 2004.
MLA Citation, 9th Edition (style guide)Linderman, Matthew., and Jason Fried. Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points New Riders, 2004.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.